About Our Finance

RETAIL FINANCE

Triton Cycles offers customers the option to apply for finance to help spread the cost of eligible purchases.

Finance is provided by Secure Trust Bank PLC trading as V12 Retail Finance. Applications are subject to status, eligibility, affordability and the lender’s approval. Terms and conditions apply.

Once your application has been accepted, you will be asked to electronically sign your credit agreement. Your finance agreement will become active once you have received your purchase, after which your monthly repayments will begin in accordance with the agreed repayment schedule.

FINANCE OPTIONS

0% APR finance is available on selected products sold at full recommended retail price, subject to a minimum purchase of £450 and a minimum deposit of 10%.

Products offered at a discounted or sale price may be eligible for interest-bearing finance at 15.9% APR representative, subject to a minimum purchase of £450 and a minimum deposit of 10%.

The finance options available for a particular product will be displayed on the relevant product page and during checkout.

Credit is subject to status and affordability. Terms and conditions apply. Applicants must be aged 18 or over and permanently resident in the UK. Minimum and maximum purchase values may apply.

Failure to maintain repayments may result in additional charges, may increase the total amount repayable and could make obtaining credit more difficult in the future.

ELIGIBILITY AND LENDING CRITERIA

To apply for finance, you must:

• Be aged 18 or over
• Be permanently resident in the UK
• Have a regular, provable income
• Be able to make repayments by Direct Debit
• Provide the information required to complete identity, affordability and creditworthiness checks
• Meet the lender’s individual lending criteria

All applications are assessed individually. Meeting the eligibility criteria does not guarantee that your application will be accepted.

V12 Retail Finance or Secure Trust Bank PLC may request additional information or evidence of income before making a lending decision.

INFORMATION REQUIRED

During the application process, you may be asked to provide:

• Your full name and date of birth
• Your current address and previous address history
• Your email address and telephone number
• Your employment, income and expenditure information
• Your bank account details for Direct Debit repayments
• A credit or debit card registered in your name and linked to your application address

This information may be used by the lender to verify your identity, assess affordability and creditworthiness, prevent fraud and make a lending decision.

PROCESSING YOUR APPLICATION

Many applications receive an automated decision shortly after submission. In some circumstances, an application may be referred for additional review.

Where an application is referred, the lender may contact you for further information before making a decision. Applications submitted outside the lender’s underwriting hours may not be reviewed until the next working day.

Triton Cycles does not make lending decisions and will not normally be told the detailed reason why an application has been declined.

DELIVERY AND COLLECTION

Goods purchased using V12 Retail Finance can only be delivered to the address shown on the credit agreement.

Finance orders cannot be delivered to an alternative address or collected from our store.

RETURNS, CANCELLATIONS AND YOUR CONSUMER RIGHTS

Your statutory rights are not affected by purchasing through finance.

Under the Consumer Rights Act 2015, goods supplied by Triton Cycles must be:

• Of satisfactory quality
• Fit for their intended purpose
• As described

Where goods do not meet these requirements, you may have a short-term right to reject them within 30 days of receiving them and receive a refund.

This right does not apply where the issue results from fair wear and tear, accidental damage, misuse, improper maintenance or a fault that was clearly disclosed before purchase.

After the initial 30-day period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or final right to reject.

For online and other qualifying distance purchases, you may also have a separate right to cancel within 14 days without giving a reason, subject to the exclusions and conditions set out in our Returns Policy.

If a financed order is validly cancelled or returned, we will notify the finance provider and arrange for the relevant finance agreement or balance to be amended or cancelled.

You should continue to make any payments due until the lender confirms that your agreement has been changed or cancelled.

Returns remain subject to our Returns Policy and your statutory consumer rights.

WARRANTY

All new products supplied by Triton Cycles include a minimum 12-month warranty against manufacturing defects, unless a longer warranty is provided by the manufacturer.

Certain products, frames and components may include an extended or lifetime manufacturer’s warranty, subject to the manufacturer’s terms, registration requirements and exclusions.

Warranty cover is provided in addition to, and does not affect, your statutory consumer rights.

DECLINED APPLICATIONS

If your application is declined, you will be informed by the lender.

Triton Cycles does not decide whether an application is accepted and may not be given the specific reason for a decline.

Applications may be declined because of factors including:

• The lender’s eligibility or affordability criteria
• Information obtained from a credit reference agency
• Your credit history or credit score
• Your existing financial commitments
• The lender’s previous experience of accounts held by you
• Information supplied during the application process

The lender may provide details of the credit reference agency it used and information about requesting a review or correcting inaccurate information.

A previous acceptance for credit elsewhere does not guarantee that another application will be accepted, as lenders use their own assessment and lending criteria.

FINANCE STATUS DISCLOSURE

Anthony Edwards and Luke Edwards trading as Triton Trading is authorised and regulated by the Financial Conduct Authority for credit broking. Our Firm Reference Number is 736846.

Triton Cycles acts as a credit broker and not as a lender. We introduce customers seeking finance to V12 Retail Finance.

We do not provide independent financial advice and do not make lending decisions.

We only offer finance products from Secure Trust Bank PLC trading as V12 Retail Finance.

Finance is optional and other payment methods are available.

Triton Cycles does not receive any commission, fee or other financial remuneration for introducing customers to V12 Retail Finance.

THE FINANCE PROVIDER

V12 Retail Finance Limited is registered in England and Wales under company number 04585692 and is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 679653.

V12 Retail Finance Limited acts as a credit broker and not a lender and introduces customers to its parent company, Secure Trust Bank PLC.

Secure Trust Bank PLC is registered in England and Wales under company number 00541132.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 204550.

V12 Retail Finance is a trading name of Secure Trust Bank PLC.

COMPLAINTS ABOUT FINANCE

If you are dissatisfied with the credit-broking service provided by Triton Cycles, please contact us:

Triton Cycles
Unit 4 Prospect Business Park
Langston Road
Loughton
Essex
IG10 3TR

Telephone: 020 8508 0682
Email: info@tritoncycles.co.uk

Please provide your name, order number, finance application or agreement reference where available, and full details of your complaint.

We will investigate your complaint and provide a response in accordance with the applicable Financial Conduct Authority complaint-handling requirements.

If we have not resolved your complaint within eight weeks, or you are dissatisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service free of charge.

You must normally refer your complaint to the Financial Ombudsman Service within six months of the date of our final response.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk

Complaints concerning the administration of your credit agreement, repayments or a lending decision may need to be referred directly to V12 Retail Finance using the contact details shown on your credit agreement.

For further information about purchasing from Triton Cycles using retail finance, please telephone 020 8508 0682 or email info@tritoncycles.co.uk.

Our staff can explain the finance application process but cannot provide financial advice, guarantee acceptance or recommend whether a finance product is suitable for your individual circumstances.