Contact Us

For all enquiries, whether you need an update on your order, wish to book your bike in for a service, or have any other questions, please use the contact form below. Our friendly and knowledgeable team is here to help and will get back to you as soon as possible.

If your enquiry is urgent or you require an immediate response, please don’t hesitate to give us a call on 0208 508 0682 during business hours. We’re always happy to help.

We aim to respond to all messages within 24 hours. During busy periods or over weekends, replies may take a little longer, but rest assured we’ll always get back to you as quickly as we can.

Our Details

Address: Triton Cycles, Unit 4 Prospect Business Park, Langston Road, Loughton, Essex, IG10 3TR
Telephone: 0208 508 0682

Business Hours:
Monday – Friday: 09:00 – 17:00
Most Saturdays: 09:00 – 12:00 (By appointment – please call in advance)
Sunday: Closed
Closed on Bank Holidays

Frequently Asked Questions

• I've placed an order but haven’t received a confirmation email?
  Please check your spam or junk folder. If you still haven’t received it, contact us and we’ll resend your order confirmation.
• Where is my order?
  Orders are usually delivered within the window shown at checkout and on your order confirmation. If your order is overdue, please get in touch.
• How do I place a CycleScheme order online?
  Please visit our CycleScheme page for full details.
• What does pre-order mean?
  A pre-order means the item is not currently in stock. The date is an estimated availability, and payment is taken at time of order.
• How are your bicycles delivered?
  All bikes marked "Ready to Ride" are delivered by our own vans, fully assembled and ready to go. For bikes sent by courier, minimal assembly may be required.
• How much is postage?
  Delivery charges are shown at checkout and vary depending on the product and destination.
• Do you ship electric bicycles internationally?
  Sorry, we are unable to ship electric bikes overseas due to courier restrictions.
• Do you accept trade-ins or buy second-hand bikes?
  No, we do not offer trade-ins or buy used bikes.
• Do you offer bike servicing?
  Yes, we do! Use the form below to let us know what you need and we’ll get back to you with a time frame and quote.

Please read the FAQs above before submitting your query.
We look forward to helping you get the most out of your cycling experience.