E-Bikes FAQ

Q: Who are e-bikes for?
A: Everyone! From the super fit to those who are looking to increase their fitness level. From seasoned cyclists to those who haven’t touched a bike in years. From those who know everything to know about bikes to those who know nothing at all! E-bikes are a great way for everyone to enjoy the benefits of cycling without it feeling like a chore or a workout!

If you’re commuting to work an e-bike will be a cheaper and greener alternative to a car, and the motor assistance will get you there without breaking a sweat. If you’re planning to go on a camping holiday, an e-bike will be a great way for you to explore and see the sights without having to worry about getting sweaty or looking for parking! If you love to smash it downhill but dread the climb then an e-MTB would make getting back to the top a breeze, and dare we say, fun!

Q: Do you post e-bikes?
A: Yes! We’ll build and set up your e-bike to make sure everything is in working order like we would on a standard bike. Our mechanics will also run diagnostics check and make sure the latest updates have been installed on the system.

Q: What are EAPC regulations?
A: Your “Electrically Assisted Pedal Cycle” (EAPC) or e-bike must not have a motor that exceeds 250 watts and must not be able to assist you above speeds of 15.5mph (25km/h). If your e-bike does not comply with these regulations then it will not be allowed to be used on roads.

Q: Do I need a licence to ride an e-bike?
A: No you do not need a licence to ride an e-bike that meets EAPC regulations, but in the UK you do need to be at least over 14 years old to ride one. You don’t have to register it or pay vehicle tax either!

Q: How fast can I go on a e-bike?
A: You can cycle as fast as your legs can pedal. An e-bike with a motor that does not exceed 250 watts will assist you up to speeds of 15.5mph (25km/h), at which point the motor will stop providing assistance.

Q: Where can I ride a e-bike?
A: If the e-bike meets the EAPC regulations then they can be cycled on any cycle paths and anywhere else that bikes are normally allowed.

Q: How far can I ride/how long will the battery last on an e-bike?
A: There are a large variety of factors that will contribute to how long the battery will last/what range you can achieve on an e-bike. For example, if you are fairly lightweight, using eco-mode, and ride a route with little to no climbs then then you could get hundreds of miles from a single charge. However if you use turbo-mode on a route with a lot of climbs and you’re riding into a headwind then the range will be reduced. The average is usually between 45 and 60 miles. Most, if not all e-bikes, will have displays providing battery life information. 

Q: How long will the battery take to charge?
A: The time it takes to charge the battery will vary depending on the size of the battery. On average a full charge from empty may take 3-4 hours.

Q: Can I ride an e-bike in the rain?
A: E-bikes are built to be cycled in most weather conditions so they will be completely fine when cycling in the rain or splashing through puddles. However it is advisable to not submerge any of the components for any length of time. Different manufacturers will have different waterproofing/water resistant specifications.

Q: How do I look after my e-bike?
A: Batteries for your e-bike should be looked after in the same manner as any other battery. Do not leave them in direct sunlight, and try not to drop the battery. The battery does not need to be drained before recharging. You will eventually need to replace the battery but modern batteries are designed to have a lifespan of several years. Apart from that an e-bike can be looked after like any standard bike; keep it clean to prolong the life of components (do not jet wash), and treat it to a nice service once you’ve racked up the miles.

Q: What if there is an issue with my e-bike?
A: There is no need to worry if you encounter an issue. All the parts are removable so if you have an issue with the battery or motor during a ride you can still ride the bike home as underneath it operates like a standard bike. With our Bosch certified mechanics to help resolve any potential issues, you can put your mind at ease and enjoy the ride!

Q: What costs are involved with using an e-bike?
A: Less than you might think! Apart from the electricity used to charge up the battery, the running costs for an e-bike will be the same as you will get with a standard bike; replacing components like brake pads, tyres, chains etc. However taking good care of your bike will mean these don’t have to be regular expenses. In addition the total running cost for an e-bike will be significantly less than a car/motorbike, and depending on your journey, less than the annual cost on public transport!