Terms & Conditions

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Bike specs

We endeavour to ensure that the specifications shown for all bikes are correct but they are subject to change without notice, if there's a particular component you'd like to check on please give us a call. All weights are approximate figures supplied by the manufacturer.

Payment for International Orders

If your country isn't listed in the delivery drop down. Please contact us and we may be able to ship to your country.

All purchases and refunds will be processed in Sterling (GBP). We are not liable for any currency fluctuations. Please be aware that this may result in your refund being less or more than what you originally paid in your local currency.

If you wish to complain

If you feel the need to complain about our products or services you should contact us initially by telephone, email or by post. We will endeavor to resolve the problem to our mutual satisfaction.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Warranty

Full warranty details; this policy does not affect your statutory rights

A product warranty does not apply to failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose or alteration of the product.

We do not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

After an initial 30 day period we reserve the right to repair/replace any defective part under warranty. Warranty is non-transferrable and applies to the original purchaser only.

Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Costs incurred as a result of loss of use, initial return postage costs and labour charges for part replacement or repair are not covered.

If near the end of a given warranty period and a repair/replacement is not possible Triton Cycles reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.

Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.

If after inspection we consider that faults on returned goods are not covered by manufacturers warranty you will be told this. In this instance you will be responsible for all Postage/Carriage Charges. All returned goods must be in their original condition and include all parts, accessories and packaging.

Acceptance of orders

Your order is an offer to buy from us. We will send you an order confirmation email detailing the products you have ordered and an estimated date for delivery. Please note that this email is not acceptance of your order by us.

Nothing that we do or say will amount to any acceptance of your offer until you are sent an email notifying you that we have despatched a product to you. At this point (when we send the email notifying you of despatch), a contract will be made between Triton Cycles and you for you to buy and us to sell the products that you have ordered from us. Where products are despatched separately, our acceptance of the order in respect of each product takes place when you are notified by email of such despatch.

Up until the point the contract is made, you may withdraw your offer. After the time the contract is made, you cannot amend your order However, you may cancel an order by notifying us.

At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product.

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