VAT & Delivery Information

VAT & International Orders

All prices shown on this website include VAT at the UK rate of 20%. VAT will be automatically removed at checkout when you select a delivery address outside the UK.

International Orders: All orders shipped outside the UK (including the EU) are sold exclusive of VAT. Local import duties or taxes may apply once your order reaches your country, and these are the responsibility of the recipient. Orders to EU countries must be over £150 to be processed and shipped. Please consult your local customs office for the latest charges. UK VAT is not charged for orders delivered outside of the UK.

If a shipment is returned to us due to unpaid customs charges, we regret that the delivery fee will not be refunded.

Bike Specification

We aim to ensure all bike specifications listed are accurate, but manufacturers sometimes make changes without notice. If you wish to check on a specific component, please give us a call. All bike weights are approximate, as supplied by the manufacturer.

Bike Delivery

When your new bike arrives, please check it over straight away for any damage in transit. If anything’s missing or damaged, do call us on 0208 508 0682 and we’ll resolve the issue as quickly as possible.

Our mechanics build and check every bike before shipping. For bikes delivered by our own vans (marked "Ready to Ride"), no assembly is required—just hop on and go! For bikes sent by courier, minimal assembly may be required. We recommend having your bike assembled by a professional mechanic, but if you’re confident, here’s a general checklist:

1. Remove all packaging from the bike.
2. Rotate the stem if needed and fit the handlebars, tightening bolts to the manufacturer’s recommended torque.
3. Fit the front wheel securely as per your bike’s manual.
4. Check brakes are working and cables/hoses are routed correctly.
5. Insert the seatpost with assembly grease and tighten to spec. For dropper posts, follow the manual or seek advice if needed.
6. Fit pedals (if supplied), ensuring you fit the correct side and use grease on threads. Take care as pedal threads are different on each side.
7. Check brakes again before your first ride.
8. Note your bike’s frame number for warranty and insurance purposes.
9. After your first ride, re-check all bolts are tight to recommended torque.

These steps may vary by model—if in doubt, contact us for advice or help.

Delivery: Please contact us within 10 days of placing your order if your delivery hasn’t arrived or you’ve not received any communication.

Free UK Next Day Delivery Promotion

Orders placed before 2:00pm qualify for next working day delivery (Monday–Friday). Orders placed on Fridays will be delivered the next working day (usually Monday). This promotion is subject to order verification. We reserve the right to hold orders if there are issues (e.g. incorrect address) and will contact you if so. Once dispatched, we are not responsible for any courier delays.

Payment for International Orders

If your country isn’t listed at checkout, please contact us as we may be able to help. All purchases and refunds are processed in GBP Sterling. We’re not liable for any currency fluctuations; this may result in refunds differing slightly from the original payment in your local currency. For international returns, the cost of return shipping and any duties or taxes are the responsibility of the customer.

Complaints

We want you to be delighted with your experience. If you have any issues with our products or services, please get in touch by phone, email, or post. We’ll do our best to resolve any problems quickly and fairly.

How to Contact Us

All our contact details and an easy-to-use enquiry form are available on our Contact Us page.

Warranty

Full warranty details are available; this policy does not affect your statutory rights.
Warranty does not cover damage due to misuse, incorrect installation, poor maintenance, or using the product outside its intended purpose. General wear and tear on items like tyres, tubes, brakes, chains, cassettes, rims, and batteries is not covered. Corrosion or material fatigue from extended use is excluded.

After 30 days, we reserve the right to repair or replace defective parts. Warranty is non-transferable and only applies to the original purchaser. Proof of purchase is required for all warranty claims.

Any item repaired or replaced under warranty will be covered for the remainder of the original warranty period. Loss of use, postage, and labour charges are not covered.

If a repair or replacement isn’t possible near the end of the warranty, we may offer an alternative of equal or greater value, or a partial refund based on remaining product life.

Please always follow the product’s instructions for installation, repair, and use—failure to do so may cause damage or personal injury. If a returned item is found not to be covered under warranty, you’ll be responsible for postage or carriage charges. All returned items must be in original condition with all parts and packaging.

Order Acceptance

Your order is an offer to buy. We will confirm receipt by email, including estimated delivery dates. This confirmation is not our acceptance. No contract is formed until you receive a dispatch confirmation email. Products sent separately are each accepted on dispatch. You may amend or withdraw your order before this point.

We reserve the right to decline orders. If we do, any payment already made will be fully refunded.