Unconditional Bontrager Guarantee
30-Day Unconditional Guarantee
If for any reason you’re not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.
This guarantee includes Bontrager after-market components, clothing and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Spare parts for Bontrager accessories are excluded. Any items excluded from the Unconditional Bontrager Guarantee is subject to the standard 14-days return policy.
Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Crash Replacement Guarantee
With Bontrager's Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. All you will need to do is contact us with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.