E-commerce Sales & Customer Support

E-commerce Sales & Customer Support at Triton Cycles

Are you passionate with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat attitude, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic. Experience and knowledge of cycling products and brands is advantageous but not essential as full specialist training will be provided on the products we sell.

About The Job

Field customer calls, online chats and emails regarding the following:

• Bikes and bike accessory related questions
• Bike Sizing
• Component compatibility
• Clothing advice
• Order placement and order status
• Returns & exchanges
• Customer concerns and complaints
• Provide exceptional customer service
• Upload new products to meet customer demand

About You

• PC literacy is essential
• Excellent telephone manner
• Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
• A natural communicator able to empathise with customers and see things from the other person’s point of view
• Additional European language skills advantageous
• Punctual with a can do attitude

Hours

• 8:45 am – 5:15 pm Monday to Friday

Holiday

• 28 days holiday including bank holidays.

Benefits

• Competitive salary
• Industry-leading staff purchase scheme from the best brands
• Exclusive access to industry only events and trips

Job Type : Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Employee discount
• Performance bonus

Salary : £21,850 to £27,000 DOE

Please submit your application to us via email info@tritoncycles.co.uk or by post to:

Triton Cycles - Recruitment
Unit 4 Prospect Business Park
Langston Road
Loughton
Essex, IG10 3TR